Privacy Policy

Last updated: March 10, 2026

 

This Privacy Policy describes how Jumi Solutions Pty Ltd (“Jumi”, “we”, “us”, “our”) collects, uses, stores and discloses information when you install or use any of our Shopify applications or related services (each an “App” and together the “Services”).

 

This Privacy Policy also explains your privacy rights and how the law protects you.

 

By installing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.
 

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined below. These definitions apply whether the terms appear in singular or plural.

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Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access the Services (if applicable).

• App / Application means any Shopify application or software product provided by Jumi.

• Company (referred to as “Jumi”, “We”, “Us” or “Our”) refers to Jumi Solutions Pty Ltd, PO Box 5067, Wonga Park VIC 3115, Australia.

• Country refers to Australia (our place of establishment).

• Customer means your customers whose information may be processed when you use the Services.

• Customer Data means data you provide or make available to us through Shopify or other integrations, including information relating to you, your store, and your customers.

• Device means any device that can access the Services, such as a computer, mobile phone or tablet.

• Personal Data means any information that relates to an identified or identifiable individual. This may include information about you and/or your customers.

• Service Provider means any person or organisation that processes data on behalf of Jumi to help us operate, provide, support or improve the Services.

• Services means all Jumi Apps and related services, websites, features, integrations and support.

• Usage Data means data collected automatically through use of the Services (for example, diagnostic and performance data).

• You means the individual or legal entity accessing or using the Services.

 

Collecting and using your Personal Data

Types of data collected

 

1) Personal Data (You / Store Owner)

While using our Services, we may collect personal information such as:

• email address

• first name and last name

• phone number

• business address

• billing details as provided through Shopify (note: payment is processed by Shopify)
   

2) Shopify Store Data

When you install and use an App, we may access and process data from your Shopify store, which may include:

• store name and store domain

• customer names, emails, billing addresses and shipping addresses

• order details (products purchased, pricing, discounts, taxes)

• invoice and tax-related details (where relevant to the App)

• shipping and fulfilment information

• tracking numbers and carrier details (where relevant to the App)

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3) Usage Data

Usage Data is collected automatically when using the Services.
Usage Data may include information such as:

• your Device’s IP address

• browser type and version

• operating system

• pages or screens visited within the Services

• time and date of access

• time spent on pages or screens

• diagnostic logs and error reports

• unique device identifiers

When you access the Services through a mobile device, we may also collect mobile device identifiers and operating system information.

 

4) Cookies and Website Analytics

When you visit our website, our servers may automatically log non-personally identifiable information such as:

• the time of your visit

• your domain name or IP address

• browser and operating system information

• pages you visit and links you follow

We may use cookies or similar technologies to recognise returning visitors and improve our website and Services.
 

How We Use Personal Data

We may use Personal Data for the following purposes:

• To provide and maintain the Services, including monitoring usage and performance

• To manage your Account, where applicable

• To perform a contract, including providing the functionality of the Services you have installed

• To contact you, including sending service messages, updates, and security notifications

• To provide support, respond to enquiries, and troubleshoot issues

• To improve the Services, including analytics, debugging, and feature development

• To send marketing communications, where permitted by law and where you have not opted out

• For business transfers, such as a merger, acquisition, restructuring, or sale of assets

• To comply with legal obligations, enforce our Terms, and protect our rights and safety

 

Customer Data (Your Customers)

Some Services may process Personal Data relating to your customers (for example, customer contact details, shipping information, and order information).

You are responsible for ensuring you have the right to provide your customers’ Personal Data to us and to allow us to process it in connection with providing the Services.

Where we process your customers’ Personal Data, we do so for the purpose of providing the Services to you.
 

Sharing Your Personal Data

We may share your Personal Data in the following circumstances:

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With Service Providers

We may share information with Service Providers that help us operate the Services, including:

• hosting and infrastructure providers

• analytics providers

• error monitoring and debugging providers

• customer support tools
   

Analytics and Monitoring Tools

We use analytics and monitoring services such as Google Analytics 4 and LogRocket to analyse usage of our website and Services, and to help diagnose and resolve issues.

These tools may collect information about how you use the Services, including clicks, navigation, device information, and session activity.
 

With Third-Party Platforms (Shopify, PayPal, etc.)

Our Services may integrate with third-party platforms such as Shopify and PayPal. We may transmit data to those platforms where required for the Services to function.

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Third-party platforms are not controlled by Jumi, and your use of them is governed by their terms and privacy policies.

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For Business Transfers

We may share or transfer your Personal Data in connection with a merger, sale of company assets, financing, or acquisition of all or part of our business.

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With Affiliates

We may share your information with our affiliates, where they are subject to appropriate privacy obligations.

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With Your Consent

We may disclose your information for any other purpose with your consent.

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We Do Not Sell Personal Information

We do not sell your Personal Data.

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Retention of Your Personal Data

We retain Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, including to:

• provide the Services

• comply with legal obligations

• resolve disputes

• enforce agreements

• maintain security and system integrity

• maintain backups and logs

 

Usage Data is generally retained for a shorter period unless it is needed for security, debugging, or legal compliance.

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Uninstalling an App does not guarantee immediate deletion of data from backups or logs.

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Transfer of Your Personal Data

Your information may be processed in Australia and in other locations where we or our Service Providers operate.

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This means your Personal Data may be transferred to, stored in, or processed in countries outside your jurisdiction, where privacy laws may differ.

 

We take reasonable steps to ensure that international transfers are protected by appropriate safeguards.

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Your Privacy Rights

Depending on your location, you may have rights to:

• access the Personal Data we hold about you

• correct inaccurate or incomplete information

• request deletion of your Personal Data

• object to or restrict processing

• request a copy of your Personal Data (data portability)

 

To exercise these rights, contact us using the details in the “Contact Us” section.

Please note that we may need to retain certain information where we have a legal obligation or lawful basis to do so.

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Delete Your Personal Data

You may request deletion of Personal Data by contacting us.

Some Services may allow you to update, amend or delete certain information through account settings (where applicable).

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We may retain information where required for legal compliance, security, fraud prevention, or enforcement of our agreements.

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Disclosure of Your Personal Data

Business Transactions

If Jumi is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data becomes subject to a different privacy policy.

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Law Enforcement

We may disclose Personal Data where required by law or in response to valid requests by public authorities.

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Other Legal Requirements

We may disclose Personal Data where we reasonably believe disclosure is necessary to:

• comply with a legal obligation

• protect and defend our rights or property

• prevent or investigate wrongdoing

• protect the personal safety of users or the public

• protect against legal liability

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Security of Your Personal Data

We take reasonable steps to protect Personal Data using commercially acceptable security measures.

 

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

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Children’s Privacy

Our Services are not intended for use by anyone under the age of 13.

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We do not knowingly collect Personal Data from anyone under 13. If you believe a child has provided Personal Data to us, please contact us and we will take reasonable steps to delete the information.

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Links to Other Websites

Our Services may contain links to third-party websites that are not operated by us.

We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

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We will notify you of material changes by posting the updated Privacy Policy and updating the “Last updated” date at the top.

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Where appropriate, we may also notify you by email and/or through a prominent notice within the Services.
 

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, you can contact us:

Email: support@jumisolutions.com or via the Live Chat Bubble (where available)